1. For use of a courtesy car at no charge* we’ll need a Loaner Form Waiver completed prior to your appointment. 
   Waiver highlights include:
   • You are the only authorized driver
   • You must be age 21+
   • Valid driver’s license and current (non-expired) insurance information will be collected
   • No smoking, alcohol, or pets in the vehicle
   • Please replace the gas spent during your use*
2. Pickup 9am-11am
   • A member of our hospitality team will reach out between 9am-11am that morning to confirm key exchange details and give an ETA prior to heading over.  Please watch for communication during this time.  If we can’t reach you, your appointment may be delayed or rescheduled.
3. Delivery 1pm-3pm (if same day)
   • Services must be paid for prior to delivery.  If payment is delayed, the delivery of your vehicle might not happen until the next morning.

*Loaner car value of $75/day is waived with paid service. However, we do request that you replace the fuel spent during your use. If fuel is not replaced, you may be assessed a charge of $7/gallon. If Loaner Form Waiver agreements are not adhered to, you may be assessed a $250 cleaning fee. If loaner car is not returned within 24 hours of completed service, you may be assessed rental value of $75 per additional day.
Thank you for being respectful of your loaner vehicle so that we can continue to offer this convenience.